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When attempting to start a charge through Electrify America or Shell Recharge, the charging session starts then immediately stops. What do I do?

This is commonly related to a failed payment authorization. Check and confirm your payment method is up to date. In the My BMW app, select "Charging" and under "Services", select the provider Electrify America or Shell Recharge. Update your payment method and try again. If the issue persists, contact the affected provider.

 

How do I change/update my Electrify America payment method?

 

Charging
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