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Who should I contact if I have issues or questions with my Shell Recharge account?

For any issues initiating charging sessions, reporting a downed charger, account management, payment processing or hold fees: contact Shell Recharge’s BMW support line at 1-888-211-7088.

For any issues with the My BMW App features, functionality, or issues locating a charger: contact BMW Assist at 1-888-333-6118.

Learn more about BMW Charging.
 

Charging
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