BMW offers several options depending on whether you need Roadside Assistance, Accident Assistance, or ConnectedDrive Customer Support.
BMW Roadside Assistance
BMW Roadside Assistance is available 24/7, 365 days a year, to assist with a variety of issues and get you back on the road quickly and safely.
Contact BMW Roadside Assistance in the following situations:
- Vehicle breakdowns
- Flat tire or tire change needed
- Dead or weak battery requiring a jump start
- Running out of fuel or operating fluids (driver responsible for costs)
- Locked out of your vehicle
- Following a vehicle accident when assistance or towing is required
BMW Accident Assistance
BMW Accident Assistance Call is a complimentary service available 24/7 for BMW drivers that helps manage the aftermath of a vehicle accident. It may be triggered automatically by the vehicle’s emergency system when an accident is detected, but can also be triggered manually via the car or My BMW App.
Once activated, a trained representative provides guidance with the following:
- Towing and police contact
- Claims handling and insurer coordination
- Access to BMW Certified Collision Repair Centers
BMW Customer Support (for ConnectedDrive topics)
When contacting BMW ConnectedDrive customer support, you can receive assistance with the following:
- Activating and setting up ConnectedDrive services and features in your BMW.
- Troubleshooting issues related to ConnectedDrive functions such as remote services, apps, and in-car connectivity.
- Managing your BMW ID, subscriptions, and services linked to ConnectedDrive.
- Information and guidance on how to use various ConnectedDrive features and services effectively.
- Support with software updates or upgrades related to the ConnectedDrive system.
- Resolving errors, connectivity problems, or service interruptions within ConnectedDrive.
- Questions about available services, pricing, and compatibility.
For customer support not related to ConnectedDrive topics, please call BMW Customer Relations at 1-800-831-1117.
