How do I submit a "Disconnect Remote Vehicle Access" request?

You can remove users from your vehicle, in the My BMW app, and in My BMW Garage yourself using the process described below.  

In addition, if you are a Secondary Subscriber that wishes to terminate remote vehicle access of a Primary Subscriber or other Secondary Subscribers, you can also complete the following steps. Please note that the required steps may differ based on your state of residence:

New York Residents – Steps to Submit Your Request:

1. Gather Required Documentation:
   To initiate your request, you must provide the three following items:
   1. Vehicle Identification Number (VIN)
      1. You may find your VIN on the driver’s side door jamb and on the dashboard near the windshield.
   2. At least one of the following as proof of legal possession of the vehicle:
      1. Vehicle title with your name indicated as the owner;
      2. Vehicle title paired with a lease agreement that includes your name;
      3. A court order awarding you sole possession or ownership of the vehicle;
      4. Proof of marriage to the owner of the vehicle at the time it was purchased or leased; or
      5. Other proof as determined by the New York Commissioner of Motor Vehicles in conjunction with the Office for the Prevention of Domestic Violence.
   3. A written attestation confirming that you are a victim of domestic violence, as defined under New York Social Services Law 459-a using the Downloadable PDF- Victim of Domestic Violence Attestation.

2. Submit Your Request:

Once you have the required documentation, please send an email with copies of your documentation and the completed Attestation Form to customercare@bmwassist.com and specify the name of the user for which you wish to terminate Remote Services access.

Louisiana Residents – Steps to Submit Your Request:

1. Gather Required Documentation:
   To initiate your request, you must provide the following items:
   1. Vehicle Identification Number (VIN)
      1. You may find your VIN on the driver’s side door jamb and on the dashboard near the windshield.
   2. A certified copy of a protective order as provided by R.S. 46:2136 against the abuser that has been signed by a judge, hearing officer, or commissioner, a temporary re-straining order as provided by R.S. 46:2135 against the abuser that has been signed by a judge, hearing officer, or commissioner, or any other official document that evidences that abuser has committed domestic abuse, sexual assault, or stalking .
   3. Proof that the survivor has ownership interest in the motor vehicle or a certified copy of a judgment that provides exclusive use of the motor vehicle regardless of ownership.

2. Submit Your Request:

Once you have the required documentation, please send an email with copies of your documentation to customercare@bmwassist.com and specify the name of the user for which you wish to terminate Remote Services access.

All Other Individuals (including California Residents) – Steps to Submit Your Request:

1. Gather Required Documentation:
   To initiate your request, you must provide the following:
   1. Vehicle Identification Number (VIN)
      1. You may find your VIN on the door jamb on the driver’s side door jamb and on the dashboard near the windshield.

1. 2. At least one of the following as proof of legal possession of the vehicle:
      1. Vehicle title with your name indicated as the owner; or
      2. Dissolution decree, temporary court order, or domestic violence restraining order that awards possession or exclusive use of the vehicle to you.
2. Submit Your Request:

Once you have the required documentation, please send an email with copies of your documentation to customercare@bmwassist.com, and specify the name of the user for which you wish to terminate Remote Services access.

What Happens After Submission:
Upon receiving your request and the necessary documentation, we will take one of the two following actions:

1. Terminate access to the vehicle’s Remote Services within 2 business days if we have received a completed request that meets the requirements.
   1. Once approved, we will send you an email with a confirmation that remote access to the vehicle has been terminated. Please be mindful of who else may have access to your email. Additionally, we may contact you, or your designated representative, directly to confirm that your request has been completed and the individual’s access has been terminated.
2. Send you an email or other communication requesting additional information or proof of legal possession of the vehicle.

Removal of Secondary Subscribers if you are a Primary Subscriber

Primary Subscribers can remove Secondary Subscribers or themselves from remote vehicle access via the Primary Subscriber account. This can be done using the My BMW App, My BMW Garage, or in-vehicle itself.

• Removal of Secondary Subscribers if you are a Primary Subscriber on My BMW App
• Removal of Secondary Subscribers if you are a Primary Subscriber in My BMW Garage
• Removal of Secondary Subscribers if you are a Primary Subscriber in Your Vehicle

You can establish a new ConnectedDrive Services account as the Primary Subscriber/User:

Once the requested access has been terminated, you can establish a new ConnectedDrive Services account as the Primary Subscriber by following the instructions highlighted here. You will need to use an email address that is different than any you have previously used.

For further assistance or questions regarding this Disconnect Remote Vehicle Access request process:

You may contact BMW ConnectedDrive Customer Care at 888-333-6118 or send an email to customercare@bmwassist.com.