I am stuck in traffic, and it is not displayed on my Advanced Real-Time Traffic Information (ARTTI) equipped BMW, or my BMW indicates a traffic incident at my current location and there is none. Why?

First, confirm that your ARTTI is functioning properly by ensuring that the "Receive Traffic Info" option is turned on in the navigation. Refer to your Owner's Manual for specific steps on how to turn this feature on. Additionally, ARTTI requires that your vehicle has an active BMW Assist/BMW ConnectedDrive subscription to the ARTTI service. If the ARTTI is functioning properly in your vehicle, please understand that incidents reported to your BMW are gathered and processed by the ARTTI service provider from many sources and are continuously being updated. Under normal circumstances, it may take several minutes for changing traffic conditions to be correctly reported and displayed in your BMW. In rare occasions, events may be inappropriately coded or may be displayed when not necessary. If this condition re-occurs on specific roads and times, please report this information to BMW Customer Relations at 800-831-1117 so that BMW can take corrective measures.