There may be several reasons why you are unable to connect to your BMW Wallbox Professional using the My BMW App. This is often due to the Internet connection being dropped or unstable.
The BMW Wallbox Professional must be connected to the Internet via LAN or Wi-Fi to use Vehicle-to-Home (V2H) and Vehicle-to-Grid (V2G), to carry out software updates and to control the system via the My BMW App.
The BMW Wallbox Professional must be connected to the Internet via LAN or Wi-Fi to carry out software updates and control the system via the My BMW App.
If, for example, the router has been replaced or the Wi-Fi password changed, the Wallbox's Internet connection must be set up again using the separate DC Wallbox Installation app.
Other possible causes may include a missing or faulty pairing between the BMW Wallbox Professional and the My BMW App. In this case, it is advisable to repeat the pairing process.
If no adequate Internet connection via Wi-Fi or LAN is available at the installation site, alternative solutions can be used, for example:
- Powerline adapters (LAN via electrical wiring).
- Wi-Fi repeater for signal boosting or, where applicable, direct connection via a LAN port on the repeater housing.
- Mobile Wi-Fi router
Please check your current network settings and the notices in the installation instructions.
